Welcome to the Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
First time users of the ticketing system will need to create an account to track past and ongoing support tickets with KDI. This page may be found at https://support.kdi.ca/account.php?do=create. To create an account, you will need to provide the name and email address of your preferred contact at your firm and then create your custom login credentials. The email address that is provided in the account registration form will serve as your username when logging in to your KDI support account.
To create a new ticket, customers will log in to the customer portal at https://support.kdi.ca/login.php and click on “open a new ticket”. Next, customers will choose an issue from the dropdown menu and will fill out the prompted information from the form that opens. This form will ask customers to describe the incident or issue that they are experiencing, and to submit as much documentation of the issue as possible by uploading photos or files. When customers have completed the form, they will submit their ticket and it will be sent to the KDI dispatch system. Your submitted ticket will be reviewed by a technician within 2 hours during regular business hours. Response times will vary by severity of the issue.
You will receive a confirmation email once your ticket has been submitted. Once a technician at KDI has reviewed the ticket, you will receive another update with the estimated time until the technician will respond to your issue, as well as some general tips that you may try until your technician is able to help resolve your issue.